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Welcome to our help page. We've
listened to your feedback and have made it easy to find the information
you're looking for. This page is broken down below into the following
categories: Frequently Asked Questions, Ordering, Shipping, Returns and Miscellaneous.
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| FREQUENTLY
ASKED QUESTIONS |
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| What are your shipping fees? |
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Order Total
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Next Day
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Ground
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2nd Day
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Delivery by Next Business Day
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Delivery in 5-7 Business Days
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Delivery in 2 Business Days
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1 item
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$28.95
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Free
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$14.95
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2 items
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$30.95
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Free
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$16.95
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3 items
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$32.95
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Free
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$18.95
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4 items
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$34.95
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Free
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$20.95
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5+ items
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$36.95
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Free
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$22.95
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We're proud to offer international shipping.
Please click
here for our international shipping rates. Remember,
shipments outside of the U.S. may be subject to import duties
and taxes, which are the responsibility of the recipient.
Since duties and taxes vary by country and by what was ordered,
we are not able to supply an estimated cost. Please contact
your customs office for more information. |
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When will my order be shipped? When will it arrive?
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If your order was placed Monday thru Thursday it will be shipped
the same day or the day after. If your order was placed on Friday
prior to 3:00pm PST, the order may be shipped the same day, if
not it will be shipped on Monday. You will receive an e-mail confirmation
once your order has shipped. Prior to checking out, you will see
several estimated arrival dates, depending on the type of shipping
you select. |
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What's the status of my order? How do I track my order?
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Once you have placed an order, you can check on its status at
any time. To track your order from this page, go
here. Once an order has shipped, you will receive
a shipment confirmation email that will contain your tracking information. |
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Do you offer Gift Certificates?
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Yes, we do! Gift Certificates can be ordered in any amount. They
are sent via e-mail to any individual with a valid e-mail address.
The recipient of a Gift Certificate will receive an e-mail with
a Gift Certificate code redeemable only on our website. Click
here for more information. |
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| Will my credit card be charged immediately? |
No. Your credit card will not be charged until your package has
physically left our facility. |
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| ORDERING
QUESTIONS |
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Why should I become a registered user?
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QUICK CHECKOUT: Super fast and easy checkout
process since all of your info is already saved.
E-MAIL OFFERS: With your permission, we'll
send you news about our latest styles, sales and exclusive
online offers.
ADDRESS BOOK: Save shipping addresses for
yourself, your friends and your family in your personal address
book.
Click here to
register now. |
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How do I change or cancel an order?
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To cancel an order you recently completed, simply visit this
page, log in and then click "cancel order." If
for any reason you would like to change your order, please
contact our Customer
Service Department as soon as possible. We will
make every effort to accommodate your request. However, because
our system is designed to fulfill orders very quickly, we cannot
cancel or change an order once it has entered the shipping
process. |
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What are my payment options?
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We accept Visa, Mastercard, American Express and PayPal. |
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| Are purchases on this website really tax free? |
We collect sales tax only in states where we have a physical
presence. Currently that means we only collect taxes in California. |
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| Is ordering over the internet secure? |
Yes. Secure Socket Layer (SSL) encryption is used for every transaction
in order to ensure that your order is secure. SSL encrypts the
transmissions from our ecommerce servers as well as your computer.
SSL encryption works by forming a matched pair with the transmission
from your computer transmission and our server, so that only data
to and from these sources can be valid. |
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|
| SHIPPING
QUESTIONS |
|
|
| What are your shipping fees? |
|
Order Total
|
Next Day
|
Ground
|
2nd Day
|
|
|
Delivery by Next Business Day
|
Delivery in 5-7 Business Days
|
Delivery in 2 Business Days
|
|
1 item
|
$28.95
|
Free
|
$14.95
|
|
2 items
|
$30.95
|
Free
|
$16.95
|
|
3 items
|
$32.95
|
Free
|
$18.95
|
|
4 items
|
$34.95
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Free
|
$20.95
|
|
5+ items
|
$36.95
|
Free
|
$22.95
|
|
We're proud to offer international shipping.
Please click
here for our international shipping rates. Remember,
shipments outside of the U.S. may be subject to import duties
and taxes, which are the responsibility of the recipient.
Since duties and taxes vary by country and by what was ordered,
we are not able to supply an estimated cost. Please contact
your customs office for more information. |
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|
| What's the status of my order? How do I track my order? |
Once you have placed an order, you can check on its status at
any time. To track your order from this page, click
here. Once an order has shipped, you will receive
an e-mail that will contain your tracking information. |
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When will my order be shipped? When will it arrive?
|
If your order was placed Monday thru Thursday it will be shipped
the same day or the day after. If your order was placed on Friday
prior to 3:00pm PST, the order may be shipped the same day, if
not it will be shipped on Monday. You will receive an e-mail confirmation
once your order has shipped. Prior to checking out, you will see
several estimated arrival dates, depending on the type of shipping
you select.
NOTE: For consumer protection, all orders are subject for review. On rare
occasions, this may cause a slight delay in processing your order. |
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| How do I know that my order has been shipped? |
When your order has been shipped, we will send you another e-mail
with your tracking number and a link to where you can track it
online. |
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What's the difference between "Order Date" and "Ship
Date"?
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On most websites, "Order Date" and "Ship Date" are not the same.
For example, if you place an order on Friday at 11:00pm PST, your
package will not ship until after the weekend. When you place an
order, you'll see an "Estimated Ship Date" on the order page. If
you opted for Expedited Shipping, you will receive your package
two days after it ships. In some cases this does not necessarily
mean two days after you placed the order. Although most orders
are shipped the same or next day, please take weekends and holidays
into account when considering the shipping date. |
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What countries do you ship to?
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We're proud to offer international shipping. Please click
here for a list of countries and their respective
shipping rates. Remember, shipments outside of the U.S. may
be subject to import duties and taxes, which are the responsibility
of the recipient. Since duties and taxes vary by country, we
are not able to supply an estimated cost. Please contact your
customs office for more information. Once your package leaves
our warehouse, you should receive it in about seven days. |
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| Do you ship to PO boxes or APO/FPO addresses? |
For security reasons, we do not currently ship to P.O. boxes
or APO/FPO addresses. |
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| If I send my package as a gift, will the recipient receive
the invoice? |
Yes. However, if you would like us to remove the invoice from
the package, please notify our Customer
Service Department after your order is placed. |
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| RETURNS & EXCHANGES |
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| What is your return/exchange policy? |
We guarantee our merchandise to be free of manufacturing
defects and will accept any defective item for refund or exchange.
Unwashed, unworn, unused or defective merchandise may be returned
within 21 days after purchase for an exchange or refund, but
all exchanges/refunds are subject to our inspection. Merchandise
received after 21 days will be subject to a 15% restocking charge.
Merchandise received after 60 days will only be accepted at our
discretion for a store credit.
We will only refund shipping charges if we sent the wrong
item or the item sent was defective. If you are making an exchange
because you would like a different size, style or color, you
will be charged for shipping on your exchange. The return/exchange
value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via
this website. If you have purchased from an authorized Isabella Fiore retailer
and you wish to return/exchange/refund your bag, you must bring it back directly
to
the seller.
Please use the most economical shipping method for your return.
Due to security constraints, we cannot reimburse you for an
amount greater than your purchase amount.
Returns & Exchanges will only be accepted with a completed
return form. Log into your account,
click on "View Order" and on the following page click
on the "Return or Exchange Items" link. Follow the
easy steps, print the final page and include it in your return
box. |
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Where do I ship my return or exchange?
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Returns and exchanges must be mailed to the address on our return
form. You must use our return form to properly process your return/exchange. Go
here, log in, click on "View Order" and on the following
page click on the "Return or Exchange Items" link. Follow the easy
steps, print the final page and include it in your return box. |
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How should I ship my return or exchange?
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Pack and seal your box securely, in the original package if possible.
To be properly processed, you return/exchange must include a completed
return form. Go here, log
in, click on "View Order" and on the following page click on the "Return
or Exchange Items" link. Follow the easy steps, print the final
page and include it in your return box. You should ship your return/exchange
with a carrier who will provide your package with a tracking number
to ensure that your package does not get lost. Packages must be
returned prepaid. We do not accept COD. |
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When will my credit card be refunded?
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Once your package has been received, your refund or exchange
will be processed within 3-5 business days. If there is a refund
due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next
monthly billing cycle. You will be notified via email to the
address listed on your order when this transaction has taken
place. Please note that your banking institution may require
additional days to process and post this transaction to your
account once they have received the information from us. |
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| MISCELLANEOUS
QUESTIONS |
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Where can I find a store near me that carries your products?
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Searching for a store near you that sells our products is easy,
just go to our store
locator page. |
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Can you tell me when new products or special promotions
are announced?
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This is one of the benefits of being a registered user. Once
you register, you
will regularly receive e-mail updates on new products, sales, events
and other special announcements. Click
here to get started. |
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What is the Address Book and how do I use it?
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Registered users can store the addresses of their family and
friends online. When you want to send a gift, you don't have to
search for somebody's address...we'll hold onto it for you! Go
here to update your address book. |
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Are the products on the website the same as in the
stores? |
Yes. Although our website may have a greater selection than
a store in your area, the products are the same. To find a store
in your area, store
locator page. |
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| I bought your product on eBay, is it authentic? |
We have been getting complaints from customers who have purchased
on eBay (or other auction/web sites) in regards to counterfeit
products. To be sure that you're not buying a counterfeit product,
we suggest you shop on our website or from one of our authorized
retailers. |
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| Is my personal and credit card information safe on your
website? |
Yes. We've taken several steps to ensure all information received
from our online visitors is secure from unauthorized access and
use. All transactions are completed on a secure server. In secure
mode, your computer and our server send data back and forth in
an encrypted format. |
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| What is your privacy policy? |
Click here to
view our Privacy Policy. |
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