Customer Service

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 PLACING AN ORDER

 HOW WILL I KNOW MY ORDER HAS BEEN ACCEPTED?

 You will receive an email confirmation once your order has been processed. Another confirmation will be sent when your order ships. Please allow up to 72 hours for processing.

 HOW CAN I CHANGE OR CANCEL MY ORDER?

 To change or cancel your isabellafiore.com order, please contact Customer Service at customerservice@isabellafiore.com or by calling 866-664-7776. You may change or cancel any isabellafiore.com order as long as the order has not yet shipped. Once an order has shipped, it cannot be changed or cancelled.

 HOW WILL MY ORDER BE SHIPPED?

 We are happy to offer free ground shipping on all orders in the US. For domestic order processing, please allow 7-10 business days for your package to arrive.

All packages sent by Isabella Fiore require a signature for delivery. UPS will attempt to deliver your package three times. If you have any problem coordinating a time to sign for the package, please contact Customer Service so we can arrange for your package to be sent to the nearest UPS location.

 UPS cannot ship to a P.O. Box. Orders shipping to a P.O. Box will be delayed until we are able to reach you for a business or residential address.

 We do offer express options for shipping for an additional charge, but please note at this time we do not offer Saturday delivery.

 DO YOU OFFER INTERNATIONAL SHIPPING?

 Orders shipping to Canada will be shipped UPS Worldwide Expedited for a flat rate of $50.00. All other international orders will be shipped UPS Worldwide Expedited for a flat rate of $75.00. Depending on your location, international shipping can take up to 14 business days from the time your order is processed. At this time we do not offer express options for international shipping.

We are able to ship to the following countries: 

Australia

Bermuda

Brazil

Canada

China

France

Germany

Greece

Italy

Mexico

New Zealand

Puerto Rico

South Korea

Sweden

Switzerland

Turkey

United Kingdom

 All orders shipped outside of the US are subject to local customs, duties and taxes. Isabella Fiore is not responsible for any fees incurred after your order has shipped. All taxes must be paid at point of delivery.

 

RETURN/ EXCHANGE POLICY

We want you to be completely satisfied with your order.

Should you change your mind or are dissatisfied with your purchase; we will happily accept the return of unaltered or defective full price merchandise within 30 days of receipt of your isabellafiore.com purchase.

Items must be returned in their original condition with tags attached, in plastic bag. Isabellafiore.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.

 

All sale, sample sale and promotional items are final sale and cannot be returned or exchanged at any time.

Please note that shipping and handling charges are non-refundable. Please do not send return packages by COD. COD may be denied or the COD amount will be deducted from the return or exchange.

MAILING YOUR RETURN

To make a return, please contact Customer Service by calling 866-664-7776, 9-5 M-F. Or reach us by email: customerservice@isabellafiore.com. After your return is approved and deemed authorized, we will create a custom RA for your order. Please have your isabellafiore.com receipt when requesting a return.

Isabella Fiore reserves the right to refuse any unauthorized returns.

Once your return is approved, pack all items in the original packing materials, including plastic wrapping.

Please include the return authorization form in your shipment. PLEASE NOTE: Returns sent without the completed slip may not be processed due to lack of information and identification. 

IT IS ADVISED THAT YOU KEEP YOUR TRACKING NUMBER FOR YOUR RECORDS. Isabella Fiore is not responsible for lost packages.
All eligible returns will be processed within 7 to 10 business days from the receipt of merchandise. You will be notified via email once the transaction has been processed.

 

REPAIRS

Repairs will be evaluated on a case by case basis. Please contact Customer Service with your order number. A receipt from isabellafiore.com is required for all repairs. Repair requests can be made within six months of your original date of purchase.

 If your handbag was purchased through a retail partner, please contact your original point of purchase regarding your damaged handbag.

 

Any other questions or feedback, feel free to contact us at customerservice@isabellafiore.com.

Thank you for your patronage!